Frequenty Asked Questions
Yes, all CO-OP Shared Branches will be able to take a payment as long as your account is set up with shared branching access.
Yes, if your loan is current and you have made your first payment, you may change your due date once during the life of the loan. The new payment date cannot exceed more than 15 days past the current date if monthly. Contact us to request the change.
You may apply for a loan the following ways:
- Online here
- By phone at (800) EAGLE CU (324-5328)
- At any Eagle Branch
Credit Card and loan payments can be made all of the following ways:
- In person at an Eagle or CO-OP Branch location
- By phone
- Within Online Banking or our Mobile App via the Credit Card menu
- By Mail or Bill Pay, but be sure to use the correct address below
MasterCard Payments
P.O. Box 10309
Des Moines, IA 50306-0309
It will take up to 2 business days for a payment to post to your account if made at a CO-OP location. This is a CO-OP branching requirement that cannot be changed.
If you had access to Online or Mobile Banking in the past but are suddenly unable to access them, you could have a loan that is past due or there maybe something else going on with your account. Please contact us at (800) EAGLE CU so we can look into this for you.
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